Shopping & Support Concierge
for Your Online Store.
Personalized AI assistance at scale —
without compromising your brand’s quality.
INDUSTRY LEADING IMPACT
Inquiry Automation
Automated customer support queries
CSAT Score
At par with human agents
Conversion Uplift
Improvement in conversion rates
Higher AOV
Average order value increase
Yesterday's CX lived in silos and customer support
was viewed as reputation management.
Alhena ushers in a new future:
A unified customer assistant that spans every
touchpoint, from first visit to post-purchase care.
Powered by state-of-the-art AI and proprietary engineering, Alhena raises every interaction to its highest quality, turning conversation into sales and service into lasting loyalty.
AI agents for every revenue moment
Support, guide and convert across channels
AI Agents that drive revenue
Shopping Assistant
- Your smartest salesperson available 24/7, at every touchpoint
- From discovery to checkout, a conversational companion that drives sales.
Conversational Search
- No more digging through filters
- Users ask in their own words and find exactly what they want
AI Agents that reduce costs
Customer Support Assistant
- Auto-resolve over 80% of incoming queries with instant, on-brand answers
- Always accurate and hallucination free
Agent Assist
- Empower your team with real-time suggestions and context
- Shorten handle times while improving accuracy
Analytics & control center
Performance Analytics
- Your high-level vantage point to spot patterns, gaps, and opportunities
- Resolve issues and double down on what's working
Revenue Analytics
- Trace every dollar back to the moments that drove it
- Uncover the highest-ROI paths to scale your top line
Available omnichannel
Voice AI
- Automate 80% of queries with instant, brand-aligned answers.
- More satisfaction, fewer tickets. Fast for customers, effortless for your support teams.
Social Commerce
- Let customers shop right from Instagram, WhatsApp, and more.
- Turn conversations into checkouts, wherever your audience is.
Seamless CX across all touchpoints
Immediate impact. Long-term upside.
Brands see more revenue, fewer tickets, quicker resolutions and happier customers from week 1.
Engage customers - Exceed expectations
Alhena understands intent, not just keywords
NLP(Natural language Processing) that reads between the lines - analyzing tone, sentiment, and context to respond like a trained human.
Zero hallucination, guaranteed
Our AI speaks only when it's sure. Responses stay grounded in brand-safe, verified content always.
No "playing it safe"
Alhena offers industry leading deflection rate despite its no hallucination guarantee.
Go live in under 48 hours
From first call to live AI workflows in 2 days - no dev time, no complex setup.
DEEP INSIGHTS
Agentic Commerce Readiness for Consumer Brands
Make your products the top pick in ChatGPT and purchasable in one tap.
What you'll get:
An exhaustive checklist of To-do's
That can get you agentic commerce ready in 30–60 days (AEO/GEO + ACP)
A validated Product Feed field map
That you can hand to engineering (ID, price, inventory, variants, shipping, returns, imagery)
Proven Playbooks for Fast Wins
Like (1) signaling original/primary seller status to GPT and (2) maintaining price/availability freshness
DEEP INSIGHTS
2025 Field Study: Real-World Stress Test of CX Automation Tools
See how today's top AI support systems actually perform under pressure.
What you'll get:
Transparent Evaluation Framework
A repeatable, structured methodology to assess AI assistants
Results That Cut Through the Noise
No tall claims. Just stress-tested results from the wild
Discover how leading systems fared
In handling context, emotion, memory, localization, brand tone and where they fall short
AI in customer service. No jargon. Just answers.
We've heard the questions and we've built Alhena to answer them head-on.